Shipping policy

Shipping Policy

Carrier and Delivery Times: We ship all orders through major domestic carriers (such as UPS, FedEx, or USPS), with an estimated delivery time of 3 to 7 business days following purchase confirmation. There are no geographical restrictions or additional costs for specific regions within the United States.

Delays and Customer Support: In the event of delays or delivery issues, Herramientas Escudo will provide direct support to the customer, managing the case with the corresponding shipping carrier. A tracking number will be provided so the customer can monitor the shipment in real-time.

Out-of-Coverage Areas (Hold for Pickup): For addresses where the carrier does not have direct delivery coverage, the order will be marked as "Hold for Pickup"—meaning it will be sent to the carrier's nearest local facility or post office to the provided address, where the customer can collect it.

Extended and Remote Zones: If the customer's address is classified as a remote or extended delivery zone, the shipping time may be extended according to the carrier's schedule, although it usually does not exceed 10 business days.

Government and Regulatory Inspections: In rare situations, orders may be held by federal or state authorities for inspection. In these cases, Herramientas Escudo will provide the necessary follow-up and keep the customer updated on the shipment status.

Extended Delays Resolution: If for any reason the order experiences a delay longer than 10 business days, the customer may opt to:

  • a) Request a full refund of the total amount paid, or

  • b) Request the product to be resent at no additional cost.