Refund policy

Damaged, Defective, or Incorrect Products: If the product received is damaged, defective, not functioning correctly, or does not match the order, the customer has a period of 3 calendar days from receipt to request a return or refund. It is essential to keep the original packaging, ensure the product has not been used, and provide evidence of the issue (such as photographs).

Procedure to Request a Return or Refund: The customer must contact customer service via the email address available on the website, providing their full name, email, order number, a description of the issue, and photos of the product. The product must be returned in suitable conditions for inspection.

Refund Period and Method: The refund will be processed using the same payment method used for the purchase once the return has been validated. The process may take between 5 and 10 business days, depending on bank and payment platform processing times, deducting the corresponding transaction fee.

Changes of Mind or Dissatisfaction: Returns or refunds are not accepted for changes of mind or dissatisfaction with the product's performance or features, except in cases of verifiable defects.

Delivery Guarantee: If the order does not arrive within a maximum period of 10 business days, the total amount will be refunded, except in cases of force majeure such as natural disasters or sanitary restrictions.

Associated Costs: Shipping costs for the return are the responsibility of the customer. In the event of a refund, the commission fee charged by the payment platform will be deducted.

Complementary Warranties: A product exchange option is offered at no additional cost if a defect or damage is proven, provided that the conditions of this policy are met.

Modifications: Herramientas Escudo reserves the right to modify this policy at any time, notifying customers when significant changes are made.